Refund and Returns Policy

At GeoSurvey, we are committed to providing our customers with the highest quality products and services. We understand that circumstances may arise where you might need to request a refund or return. This Refund and Returns Policy outlines the guidelines and procedures for such situations.

Refund Policy:

  1. Eligibility for Refunds: We offer refunds for products or services that are deemed to be defective, damaged, or not as described. To be eligible for a refund, you must contact our customer support within 30 days of receiving the product or service.

  2. Return Process: If you believe you are eligible for a refund, please follow these steps:

    • Contact our customer support at [email/phone number] within the specified timeframe.
    • Provide details about the issue, including order number, product/service details, and the reason for the refund request.
    • Our team will assess your request and guide you through the return process if applicable.

  3. Refund Approval: Once we receive your refund request, we will review it to determine its eligibility. If your request is approved, we will initiate the refund to your original payment method within 5-7 business days.

  4. Non-Refundable Items: Certain items, such as downloadable software or personalized services, may not be eligible for refunds. Please review the product/service description before making a purchase.

Returns Policy:

  1. Eligibility for Returns: We accept returns for products that are defective or damaged upon receipt. To be eligible for a return, you must initiate the return process within 30 days of receiving the product.

  2. Return Process: If you wish to return a product, please follow these steps:

    • Contact our customer support at [email protected] within the specified timeframe.
    • Provide details about the issue, including order number, product details, and the reason for the return.
    • Our team will guide you through the return process and provide instructions for returning the item.

  3. Return Approval: After reviewing your return request, we will determine its eligibility. If your request is approved, we will provide you with return instructions and address details.

  4. Return Shipping: Customers are responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of the product.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.

Please note that this policy is subject to change without prior notice. It is advisable to review our policy each time you make a purchase to stay informed about any updates.